Return policy
General Returns Policy
You may return most new, unopened items sold and fulfilled by Pyramidswebgifts.com within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Just e-mail us: support@pyramidswebgifts.com, and we will guide you through the process and even supply you with a return mailing label you can print out.
Receiving a Refund
We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items we'll issue a refund when you contact us.
For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
- 5 to 10 business days for us to receive your return from the shipper
- 3 to 5 business days for us to process your return
- The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us: support@pyramidswebgifts.com for help.
Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, send us an e-mail on support@pyramidswebgifts.com (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
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